Privacy Policy

Welcome to Best Skills Training!

At BestSkillsTraining.com (“we”, “our”, or “the Website”), protecting your privacy is one of our core priorities. This Privacy Policy explains how we collect, manage, and safeguard your personal information when you browse our site, enrol in any course, or interact with our services. By accessing or using this Website, you confirm that you understand and accept the practices outlined below.

Table of Contents

Information We Collect

To deliver a smooth and efficient experience, we may collect several types of data:

    • Information You Provide Voluntarily

When you submit a form, sign up for a course, create an account, or subscribe to communication updates, you may be asked to provide personal details such as your full name, email address, contact number, and billing details.

    • Communications & Support Records

If you contact us for help or to make an enquiry, we may keep a record of your message and the contact information used so we can respond and improve our support process.

    • Technical and Usage Information

Our systems may automatically log data such as your IP address, device type, browser information, pages visited, duration of sessions, links clicked, and other interaction data. This helps us diagnose issues and enhance usability.

    • Cookies & Tracking Tools

We use cookies and tracking technologies to recognise repeat visitors, store user preferences, and understand how people engage with our content. This information helps us improve our performance and user experience.

    • Information from Trusted Third Parties

In some cases, analytics services, advertising platforms, or secure payment processors may provide supplemental insight about user behaviour or transaction status.

How We Use Your Information

We process collected data for reasons such as:

  • Providing access to our website features and learning resources.
  • Managing registrations, course access, and payment confirmations.
  • Sending important notifications related to your activity on the site.
  • Sharing updates, course recommendations, or promotional messages (only where permission has been given).
  • Customising content so users see relevant information.
  • Monitoring performance to identify improvements and fix errors quickly.
  • Preventing misuse of our services and meeting legal or security requirements.
  • Maintaining accurate internal records for administrative and compliance purposes.

We will not use your information for unrelated activities without notifying you or requesting additional consent when required.

Lawful Grounds for Using Data

Where applicable law requires a legal basis for processing, we rely on the following:

  • Your Consent – When you actively opt in to communications or submit information voluntarily.
  • Performance of a Contract – When data is needed to fulfil services you requested (e.g. course access).
  • Legitimate Interests – For analytics, improving services, and maintaining website integrity, as long as these do not override your fundamental rights.
  • Legal Obligations – To comply with regulatory or audit requirements where necessary.

When Information May Be Shared

We respect your personal data and do not sell or trade it. However, we may share information in limited cases:

  • With trusted service providers who support our website operations (e.g. secure hosting, payment processing, email delivery).
  • Where legal authorities request data under lawful procedures or where disclosure is necessary to protect our rights or user safety.
  • As part of a business or operational transfer, such as a merger or restructuring, provided that the new party adheres to data protection commitments similar to ours.

Any third-party provider acting on our behalf is required to handle your data responsibly and only for agreed purposes.

Cookies and Personalisation Tools

Cookies help us deliver content efficiently and make your visits more convenient. Depending on your browser settings, these may include:

  • Strictly Necessary Cookies – Enable core functions like secure login and order processing.
  • Analytics Cookies – Help us understand how visitors move around the site.
  • Preference Cookies – Remember your language or user settings to enhance your experience.
  • Marketing Cookies – May assist in tailoring promotional messages to your interests.

You can disable cookies through your browser, although some website features may no longer function as intended if you do so.

How Long We Keep Your Information

We store personal data only for as long as it is required to meet the purposes outlined in this policy, or for as long as legal, financial, or compliance obligations demand. When the data is no longer required, we aim to securely remove or anonymise it.

Protecting Your Information

We apply reasonable technical and organisational safeguards designed to prevent unauthorised access, alteration, or disclosure of your personal data. These may include secure data hosting, limited access permissions, encryption practices, and periodic reviews. While we work to maintain a high level of security, no online system can be guaranteed as completely risk-free.

International Data Movement

Some of our technical systems or service providers may be located outside your region. When your data is processed internationally, we take steps to ensure it receives adequate protection aligned with this Privacy Policy and applicable data standards.

Users Under 16

Our Website and services are intended for adult learners and users over the age of 16. We do not deliberately collect information from children. If any data belonging to a minor is identified, we will act promptly to remove it. Parents or guardians who suspect their child’s data has been submitted should notify us immediately.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to the personal data we hold about you.
  • Ask for inaccurate or outdated information to be corrected.
  • Request deletion or anonymisation of your data, where lawful.
  • Restrict or object to how your data is being processed.
  • Opt out of marketing messages at any time.
  • Request a copy of your data in a portable format.

To submit a request or exercise any right, please reach out using the contact details below. For your security, we may request verification before actioning any data-related request.

External Websites

Our Website may contain links to other websites. We are not responsible for how these third-party sites collect or use data. We suggest reviewing their privacy statements before submitting any personal details.

Policy Updates

We may update this Privacy Policy to reflect changes in law, operational updates, or service enhancements. Any modifications will be posted on this page with an updated effective date. Continued use of the Website indicates your acceptance of any changes.

Contacting Us

If you have any questions or concerns regarding how your data is used, or wish to exercise your rights, please contact us at:

Email: info@bestskillstraining.com
Phone: +4407918717193
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

By using BestSkillsTraining.com, you agree to the processing of your information as outlined here. If you do not agree with this policy, please discontinue your use of the Website.